Sales/Client Support


 

Technical advice and product/project support

  • Telephonic guidance or client/designer visits to assist with file preparation
  • Testing of initial project files and documents
  • Sales support on products and methods to produce projects
  • Layout software tools and features assistance
  • Health Checks against quoted specifications
  • Quality assessment of test files - developing layout templates/rules
  • Promotion of machine capabilities and applications to clients products
  • Locating outwork suppliers for specialised creative briefs and coordinating projects
  • Creating preliminary make-up templates for new clients
  • Setting up job export options and colour profiles for client PDF creation
  • Online proofing software training for sales teams and clients
  • Assisting account managers to unpack complex briefs and formulate best throughput procedures
  • Creating bespoke marketing samples and solutions to help sales executives sell solutions tailored to client
    • customised marketing presentations
    • personalised artwork and print product samples
    • supporting (service offering) documentation
    • live demonstrations/trials of applicable solutions eg. online applications, variable data projects
  • Workshops for clients/designers - introduction to print and manufacturing processes
  • Onsite visits to clients to understand requirements and develop solutions

AFGRI, Department of Education, SA Parliament Document Division, Metcash Africa, Thompsons Tours, Varsity College, Juta Law, Creda Academy, SpinnerCom Media, Ballyhoo Media, Unicef, Western Cape Provincial Government, Unitrade